RETURN & EXCHANGE

We want you to receive your order in good condition and as described. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your package to request a return.

How to Request a Return

1. Contact Us: Tap the chat icon at the bottom right of our website within 30 days of receiving your package. Provide your Order Reference Number, reason for return, and clear photo proof of the issue.
2. Request Review: Our customer support team will assess your request and confirm the next steps, including return shipping instructions where applicable.
3. Return the Item: Follow the instructions provided by our team to ensure the item is returned safely.
4. Refund or Resolution: Once the returned item has been received and assessed, we will process the appropriate resolution in accordance with our returns policy and applicable consumer protection laws.

Important Return Guidelines

• Item Condition: For approved returns, follow the return instructions provided by our customer support team. Items being returned should include their original packaging and accessories, where applicable.
• Return Shipping: We will cover reasonable return shipping costs for confirmed items that are damaged, defective, or incorrect.
• Safe and Trackable Shipping: If you are instructed to arrange return shipping yourself, use an insured, trackable courier and retain your proof of shipment. You remain responsible for the parcel while it is in transit until receipt is confirmed, except where applicable law provides otherwise.
• Refund Method: Approved refunds will be processed using the applicable refund method. Where Store Credits are used, they will be valid for 1 year, subject to the applicable terms and conditions.

For further assistance, please contact our customer support team through the website chat.